FAQ’s

Who is Buy A Bargain?
We are a family-owned Australian business that has been around since the 1960’s and has diversified into online to move forward with the changing times.

Why Buy From Us?
Here are five very good reasons:

1. We are a 100% Australian-owned and operated family business with our own warehouse and local team.

2. We are extremely competitive on price.

3. Our staff are full-time employees of Buy A Bargain and don’t work for bonuses, commissions or incentives of any kind, so you can always trust that our product information is honest and true.

Can I Track My Order Online?

Yes, once you’ve placed your order we will send you an email that contains a direct link so you can track your order right from the depot to your requested destination.

Do I need to create an account so I can to shop online?
No. You can buy products as a guest if you like. However, by becoming a registered customer you will have access to your full order history, be able to track your orders online and a have faster checkout experience on all future purchases. You will also have special access to customer deals and promotions.

How do I create an account?
Click the ‘REGISTER’ link at the top of any page.
Under ‘NEW USER’ fill in all the empty fields.
Read & tick the T&C’s box and hit the ‘REGISTER’ button.

Can I edit personal information in my account?
To edit your personal details:

Click the ‘LOGIN’ link – or, if you’re already logged in, click on ‘MY ACCOUNT’ from the top of any page.
Under ‘ACCOUNT DETAILS’ click on ‘edit your password and account details’ to see the information saved in your profile.
Enter your changes in the appropriate fields.
When ready, hit the ‘SAVE CHANGES’ button.

How do I change my password?
To change your email address:
Click the ‘LOGIN’ link – or, if you’re already signed in, click on ‘MY ACCOUNT’ from the top of any page.
Under ‘ACCOUNT DETAILS’ click on ‘edit your password and account details’ to see the information saved in your profile.
Delete your old password and type in your new password in the ‘Password’ field, and also retype your new password in the ‘Confirm new password’ field.
When ready, hit the ‘SAVE CHANGES’ button.

What if I can’t remember my password?
If you can’t remember your password go to the ‘LOGIN’ link at the top of any page and hit the ‘Lost your password’ link, enter the email address you registered with and hit the ‘RESET PASSWORD’ button. A link will be sent to your email address and from there you can set a new password.

How do I change my email address?
To change your email address:
Click the ‘LOGIN’ link – or, if you’re already signed in, click on ‘MY ACCOUNT’ from the top of any page.
Under ‘ACCOUNT DETAILS’ click on ‘edit your password and account details’ to see the information saved in your profile.
Delete your old email address and type in your new email address in the Email Address field.
When ready, hit the ‘SAVE CHANGES’ button.

How do I edit or change my Billing and/or Shipping address?
To change your email address:
Click the ‘LOGIN’ link – or, if you’re already logged in, click on ‘MY ACCOUNT’ from the top of any page.
Under ‘Billing Address’ click on ‘Edit’ to see the information saved as your Billing Address.
To edit, simply delete the current address and type in the new billing address.
When ready, hit the ‘SAVE CHANGES’ button.

Follow the same process to edit or change your Shipping Address.

Are my credit card details stored on file in my account?
We do not collect, store or save your credit card details anywhere on Buy A Bargain. We use a fully encrypted payment gateway that is Payment Card Industry (PCI) compliant. To learn more about how we protect your information and privacy, please read our Privacy Policy and Terms and Conditions.

How do I log out of my account?
To logout, select the ‘LOGOUT’ button, located on the left, below your username.

Does Buy A Bargain use my personal information for marketing purposes or provide it to third parties?
We will not give out or sell any of your personal information to third parties under any circumstances. We respect the privacy of our customers.

How secure is my personal information?
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Your information is sent to our servers through an encrypted connection (using Secure Sockets Layer (SSL) technology) and stored on secure servers.
When using a public or shared computer, we suggest you log out of your Buy A Bargain account each time finish your session.

Who’s responsibility is it if my account has been tampered with?
Your account is your responsibility, if you believe your account has been tampered with we recommend you login and change your password immediately. Please note that your credit card details are not stored within your account, so check all your account information is accurate, save changes if required and logout when ready.

**DELIVERIES**

Do I need to sign for an order that’s been delivered?
If someone is at the delivery location at the time of delivery, yes – please sign for it, but if no one is home and an ‘ATL’ (authority to leave) has not been requested at the time of ordering, then a card will be left at the property and delivery/pickup information will be advised on the card.

Where do you deliver?
At present we only deliver to Melbourne Metro, but we will soon be expanding to Victoria Country and across Australia.

When will my order be dispatched?
Depending on the type of delivery you’ve selected, we aim to deliver within the standard delivery time frames as per the advice on the delivery service advice at checkout.

Will I be notified when my order has been dispatched?
Yes. If you selected one of our couriers they will call you to arrange a delivery time and day. If you selected an Australia Post service you will not receive a call, but you will be sent the tracking details and its estimated delivery time.

How can I track an order that I haven’t received yet?
After you have placed an order with us you will receive an email confirmation. If you have selected Australia Post you will be able to use their website to track your order. If you have selected one of our courier services they will contact you to arrange delivery and they will send you an email with a tracking link so you can monitor the delivery via the online map.

How long does delivery take?
Delivery times vary by the delivery service you’ve selected, your postcode and the overall product size.

How much will the delivery cost?
Delivery costs vary by the delivery service you select, your postcode and the overall product size.

I ordered multiple products on my order, but not all of them have arrived. Why have they been separated and where are they?
Occasionally, orders are split due to the types of products they are and the appropriate delivery service they require, eg. too long or too heavy for a utility, requires a crane truck or tail gate for unloading. The delivery times will vary due to the service, but you will receive a call prior to delivery to organise a time and day to deliver your items.

A product I ordered has been damaged in transit, what should I do?
We are very sorry for your inconvenience. If the damage occurred during shipping and you’ve just opened the product and you can see (or hear) that it is broken/damaged, please take as many photos as possible of the damage and send them to us, along with your name and order number to the following email address:

support@buyabargain.com.au

We will endeavour to replace the damaged item as quickly as possible, or organise a refund for you.

How do I place an order with Buy A Bargain?
Simply visit our online shop and click ‘Add to Cart’ after viewing something you like. At the Checkout fill in your delivery details, enter your payment type and submit the order.

How do I modify an order?
Once you have submitted the order with your credit card payment and received an order confirmation email from us it is too late to modify. To add products to the order you will need to place a new order. If you wish to cancel an order, this can only be done if the order has not already been dispatched. Please call us or email us as soon as possible so we can check the status of your order.

How can I cancel an order?
If the order has not already been packed we can most likely cancel it for you by calling us, but once it’s been packed and is in transit it is too late to cancel.

Can I send an order as a gift and hide the item’s price?
If you have any special delivery requests please write them in the ‘Order Notes’ section on the Checkout and we will endeavour to process all special requests.

What payment types can I use on Buy A Bargain?
– Visa
– MasterCard
– PayPal

Can I still order online if I don’t have a credit card?
Yes. You can pay using MasterCard and Visa debit cards, but cash, EFT and EFTPos is not available.

How long does it take to confirm my payment?
Payments via PayPal and credit/debit cards are withdrawn and confirmed immediately from your bank account.

How do I know if my payment was accepted?
If you’ve paid via PayPal our site will have directed you to login and pay using your registered accounts, PayPal will advise you on the screen if they payment was made. If you paid via card our Checkout section will inform you if the card payment was accepted or not.

How do I check stock availability?
Only products that are in stock will appear in our online shop. Quantities are live and therefore what you see is what is available.

I can’t find a product, can I search for it somehow?
Yes. You can perform a search by typing the name of the product in the ‘Search’ bar at the top of any page and press the green magnifying glass.

Tip: enter only 1 or 2 words in the search bar to return as many responses to your search.